(frequently asked questions)

Q. Can I see some larger photo samples before I decide to make a request?
A. Yes, you may. Just send us an email.

Q. I have a completely off-the-wall idea. Can I run it by all of you?
A. Of course. Again, just send us an email and we'll tell you if it's impossible and how crazy you are (chances are, it's not and you're not).

Q. What if I can't email my images and I only have prints?
A. At this point, you have two options: take your photos to a copy center (Kinkos, etc.) or photo store/lab and have them scanned and placed on a storage disc so you can email digital files to us, or send us your photos via USPS certified mail and we'll scan them for you. We will only accept certified mail because that protects both parties should the images be lost in transit.

Q. How can I pay you?
A. We accept payments via MasterCard, Visa and Discover through PayPal, or you can send us a check or money order.

Q. Do I pay you before you complete my services?
A. No money up-front is necessary. We provide all clients with watermarked proofs so you can check to see that all services are to your satisfaction. If not, we allow you to make comments and correction suggestions for one more revision. Any further revisions beyond that will require a renegotiation of rates. If at any time in the process you are unsatisfied, you can cancel your order. Since payment is not required until the end of this process, you won’t forfeit any money.

Q. Has a request ever been denied?
A. Yes, if we feel that the images submitted for service would violate existing copyrights (ie, we won’t photoshop your head onto a popular cartoon character’s body).

Service	Job Description	Rate per photo	Turnaround*
Eye Rejuvenation Red-eye Reduction Basic cosmetics	Removal of fine lines, wrinkles; camera red eye effect removal	$5	Less than 3 business days
Tattoo Removal Basic cosmetics	Removal of tattoo and seamless smothing of surrounding skin (simple tattoos only; for full sleeves or large art, please submit a custom order)	$10	Less than 3 business days
Total Makeover Advanced cosmetics	Blemish removal, teeth whitening, eye rejuvenation, wrinkle reduction, color correction, sharpening.	$25	4 business days
Turn Back the Clock Second Chances Advanced cosmetics	Blemish removal, teeth whitening, eye rejuvenation, advanced wrinkle reduction, color correction, sharpening.	$30	4 business days
Touches of Color Editing & manipulation	Add color and highlights to 2-3 objects in black & white photo (if color photo, conversion to black and white)	$2	4 business days
Color Correction Editing & manipulation	Adjust tone, white balance, levels, contrast, sharpen photo	$5	Less than 3 business days
Photo Restoration Editing & manipulation	Elimination of cracks, folds, deterioration due to age, color correction, sharpening of image	Submit custom order	Dependent on photo
Background replacement Specialty & Illustration	Transferral of subject from one photo onto specified background; cut-out of subject on white or colored background	$30**	4 business days
Custom Composites Photo Illustration Specialty & Illustration	Custom work with art direction by Second Chance Photo; services of professional graphic artists and photographic illustrator	Submit custom order	Dependent on services needed

* Turnaround estimates are based on non-bulk service requests; large orders may take longer.
** Rate per photo based on simple background replacement service; more complex orders may be charged at a higher rate.